Our vacancies

Key Accountabilities:

• Responsible for monitoring and checking the customer care reports received from external housebuilding clients on plot work sites
  
• Meet with homeowners to assess defects in our works against given tolerances and come up with mutually agreeable remedial actions within timescales
  
• Liaise with Clients to agree processes and timescales
  
• Categorising works-based source and liaising with Quantity Surveyors to allocate costs
  
• Liaise with Quantity Surveyors to produce prices for extra works
  
• Submit accurate and timely updates to our customer care administrators
• Liaise with Senior Management and external clients on customer care issues
  
• Manage labour, (including Health and Safety requirements) to carry out the remedial works
  
• Assess labour, plant and material requirements and allocate/order accordingly
  
• Manage own time to achieve pre planned site inspections / audits
  
• Dilapidation surveys – video / photo surveys taken at works location prior to onset of works to ascertain and accurate snapshot. Prevents spurious claims for damage etc
  
• Provide holiday cover for other construction administration roles
  
• Educate, promote, and coach colleagues with best practise
  
• The role will also include other responsibilities for monitoring Health, Safety, Environmental and Energy issues
  
• Control and manage the recording and rectification of defects
  
• Always set a good personal example on site, follow safe working practices, and encourage others to observe the same

General responsibilities:

• The Group is committed to achieving a high standard Quality and Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation
• To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities
• To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. 

The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

Key Measurements:

• Number of customer inspections / month
• Submission of accurate and timely reports 
• Client feedback 

Experience & Qualifications:

• Must be able to demonstrate Groundworks experience in plot works
• NHBC standards, must demonstrate understanding or experience

Personal Skills:

• “Can do/ will do” attitude
• Excellent Communication skills written & face to face – essential
• Attention to detail – essential
• Excellent time management skills- essential 
• Good IT skills incl Microsoft Word, PowerPoint and Excel
• Highly motivated – good use of own initiative